Daily Sparkles' 30-Day Return Policy
Thank you for choosing Daily Sparkles! We want to make sure you have a seamless shopping experience with us. That's why we have a 30-day return policy in place to ensure your satisfaction.
Eligibility for Returns
To be eligible for a return, please make sure that:
- The item is in its original packaging and in the same condition as when you received it
- It has not been worn or used, and all tags are still attached
- You have the receipt or proof of purchase
Initiating a Return
To start the return process, simply reach out to us at info@dailysparkles.ca. Our friendly team will guide you through the steps and provide you with further instructions.
The Return Process
If your return is approved, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that we cannot accept items returned without prior authorization.
Contact Us
If you have any questions about our return policy or need assistance with your return, please don't hesitate to contact us at info@dailysparkles.ca. Our dedicated team is here to help.
Damages and Issues
We understand that sometimes issues may arise with your order. If you receive a defective or damaged item, or if there was a mistake with your order, please contact us immediately. We will assess the situation and ensure that it is resolved to your satisfaction.
Exceptions and Non-Returnable Items
Please be aware that personalized or customized items cannot be returned or refunded. Additionally, for hygiene reasons, we cannot accept returns of piercing products such as earrings. If you have any concerns about a specific item, please reach out to us for clarification.
Please note that sale items and gift cards are also non-returnable.
Exchanges
If you would like to exchange an item, the quickest way to do so is by returning the original item and placing a separate order for the new item. This will ensure a smooth exchange process.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed back to your original payment method within ten business days. Please keep in mind that the time it takes for the refund to be reflected in your account may vary depending on your bank or credit card company.
If more than 15 business days have passed since the approval of your return and you haven't received your refund, please contact us at info@dailysparkles.ca so we can assist you further.
For more information on our return policy, please visit our website or reach out to us directly. We are committed to providing excellent customer service and ensuring your satisfaction with every purchase.